Renter’s perspective: 6 things every landlord should do to win over the hearts of tenants

Estimated read time 4 min read

Recently, I moved into my new townhouse in Denver. My new landlord has been incredibly attentive. He has made me feel valued and happy to be living in his home from the very first day. I have compiled below a list of things I think a tenant expects, and what landlords should consider to keep tenants happy and renew their leases. You know that retaining tenants is all about building great relationships.

Six Things Landlords Should Do to Win Tenants

1. Make it easy for people to reach you.

You should not have any trouble contacting your landlord. If you’re not available, then you’ll be able to reach them within a few hours. It took my landlord two to three days to respond to me regarding a leak. By then, the situation was much worse for both of us.

2. Replace items that need replacing.

If you want to make sure your tenants are happy, this shouldn’t be an issue. It should also be obvious. I visited a dozen or so properties before settling in my current townhouse, and was shocked at the condition of some of them. Tell me why someone would want to move into an old house with stained carpet. What about a shower or sink with water marks? We don’t.

He asked me to tell him what I would do differently about the apartment if I could. He suggested that I mention anything that might make me choose another place over his. This was not an uncomfortable situation for me. I told him that the carpeting in the basement had some stains and there were a few holes on the walls. He assured me that if I choose his property, he would patch up the holes and replace the carpet. He kept his word and replaced the carpet. It’s a cheap carpet, but it is clean and brand new. These changes have made a huge difference in my life. I’m now even more motivated to keep the house clean.

3. Hire a cleaning team.

Who wants to move in a dirty apartment or house after spending the day moving furniture and boxes? Nobody. I have definitely moved into apartments that had been “cleaned” supposedly by the previous tenant, but were far from what I thought would be expected. In these situations, I have spent a whole day cleaning before even thinking about unpacking. I think landlords should require tenants to pay $50 from their deposit towards a small deep cleaning before the new tenant moves in. You don’t know how much this can make a difference.

4. Stock up on household and yard maintenance essentials.

It’s true that not all landlords rent out properties with yards, but if they do, you can help out by keeping a few items at the house for maintenance. You can invest in things like a rake, ice salt, snow shovels, or a lawnmower. These are items that most tenants don’t own and will encourage them to do the work needed around the home. The home that I moved into had a full week’s supply of toilet paper, paper towels and soap. This will make the move for your tenant easier. They won’t need to rush to the store and they can unpack their boxes at their leisure instead of searching through boxes looking for toilet paper.

Bonus: Tips that will make you the landlord of the century!

5. On moving in, offer a bottle or sparkling cider.

This has happened to me at several of my rental properties. It’s a small act for the landlord, but it feels like an enormous gesture to your tenant. Sometimes landlords forget moving is an exciting time for someone else. Make your tenant feel special by letting them know that you understand.

6. Make a list of attractions in your area.

It was a very helpful thing that my landlord did. To make a tenant feel more at ease in a new area, it is important to provide them with some information about the neighborhood. List all nearby restaurants, gas stations and grocery stores. Also, include hospitals. I know that people are able to look up all the answers on their phones, but this simple, easy thing has been extremely helpful for me.

My experiences as a tenant have been greatly influenced by my landlords’ actions. Remember that if you are a landlord looking to find long-term tenants for your property, small things can make a big difference in whether the renter will stay or move on.

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